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Empowerment is Such a Crappy Word

Empowerment is a word that’s thrown around a lot in the business world these days.  There are a lot of definitions for the word and none really gets at the heart of what it means.  Perhaps the best definition I came across – the one that I’ve come to associate with the term – comes from about.com:

“Empowerment is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one’s own destiny.”

Senior leaders in companies across the globe are being told (shall we say empowered?) to bestow on their workers the ability/responsibility to make decisions and take control of their work days.  How much control is the subject of another post and another day.  As a leader, you have the ability to shape not only the lives of your direct reports, but your entire organization.  You have the ability, as Susan Heathfield states to:

“create a work environment which helps foster the ability and desire of employees to act in empowered ways. The work organization has the responsibility to remove barriers that limit the ability of staff to act in empowered ways.”

In short, actively seek ways to remove the barriers that your direct reports are encountering.  If you act as a lineman or fullback running down the field throwing blocks to ward off any would-be tacklers (naysayers, bureaucrats), you’ll go a long way to giving them the chance to score (succeed on the job).

Cheesy football analogy aside, you get the point.  If not, here’s another quote from some guy named Ben to hammer the point home…

“Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin

Involve your people in the decision-making process wherever possible.  If you are literally at the bottom of the totem pole, fight like hell to get your own seat at the table so that you can voice your opinions and learn to become part of the process.  Fight hard enough and you’ll have empowered yourself all the way to the top of your department and organization.

Back to the word empowerment, sort of…

Whether you think the word “empowerment” is crappy or not, the main thing is to fight to be part of the decision-making process.

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Misery. Why people hate work.

 Worth a look…every Monday morning (or more often if necessary).

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It’s the Little Things

Getting to work early is practically a requirement for any high-flyer in the corporate world, but it’s not always the best time for everyone.  Scheduling an early morning meeting might work for you, but for the parents who have to get their kids off to school or day care, it’s not the optimal time to start.

Don’t be the guy or the girl that schedules the early morning meetings and puts everyone through all kinds of stress to make the early morning meeting.  Be the considerate person who schedules a half-hour meeting instead of an hour meeting and run the meeting with an agenda and stay on track.

Order food when you can and tell people to go home when the workload is light.  These are the little things, but they are the things that people appreciate.  I’m sure if you think back to the bosses that have made an impact on you, they took time to do one or two small things that other people just didn’t do…or care to do.

There’s no escaping the fact that it’s the Little Things they’ll remember about you, so think about the things you do from this point forward that can really have an impact on those around you.  Go ahead and do them and make them second nature.

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Rethinking Hired Guns

Hired guns are a quick way of throwing bodies at a problem.  Of course “hired guns” is another way of saying “consultants” or “temps.”  Before you fall for this gut-reaction behavior, take a look around your organization.

Ask yourself: Is there someone in your company (who you’re already paying) who can solve the problem for you before you drop a boatload of money hiring a consultant or a consulting firm?

Your first reaction is likely to be “of course not, that’s why I need a consultant, someone who is ‘highly-trained’ to solve problems.”  Point taken.  You want a consultant who spends every day solving problems exactly like yours will give the problem a lot more rigor and attention that an employee who is already stretched to the gills with the work you’ve thrown their way, but…

That budding superstar employee who is working under the radar is raring to be tested.  Your current employees have a vested interest in seeing the company succeed for the long-haul.  Consultants are off to the next gig before you can even say IMPLEMENTATION.

Your current superstars (and the budding ones) want to get promoted to the NEXT LEVEL.  They probably already have a few ideas on how to solve the problem and would give you their ideas…FOR FREE!

Getting some extra work done for FREE is like an amazing ROI, don’t you think?

Of course it’s not for free, you’re ALREADY PAYING YOUR VALUABLE EMPLOYEES FOR THEIR BRAINS, INSIGHTS, STRATEGIES AND WORKING HOURS.  You’ve paid millions to educate and train your workforce over the years, why not tap into them first, and see what they can do for you before spending even MORE MONEY on consultants?

I think you’ll find that this strategy makes the most sense, especially when you realize that your current employees are after all your REAL Hired Guns, as in 24/7 hired workers, not project-based hired guns with templates and cookie-cutter strategies that would make any MBA proud. 

I’m not dissing the consultants as they can provide a real role in any organization.  I just know that every superstar and budding superstar employee wants a big task to prove their worthy of a promotion and more responsibility.  Go ahead and test them.  Give them one of your problems, give them the resources and support they need and watch them surprise you.

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Exposing Your Workers as a Learning Opportunity

If you’re in a position to provide access to your direct reports, go ahead and give it to them.  Provide them with the insights that will help them get to your level…and beyond.

Too many times there are rules on who should attend certain meetings and who should be around for key decisions.  When only the deciders are around for the decisions when they’re made, you’re robbing your talent pipeline of some valuable lessons.  Learning to make decisions – the hard ones especially – comes with time.

To cut to the core of this idea - speed up the learning process of your direct reports by bringing them into the meetings previously reserved for your level and above.  If your boss (or several levels higher) puts the kabosh on the idea, at least go through the “play-by-play” with your direct reports to explain how the decision was made.

They’ll thank you for it and you’ll get a more engaged workforce and speed up their development at the same time.  All because you didn’t care about the levels game and wanted to instead focus on the learning opportunity that gets passed up every day in the corporate world.

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